You can request a refund through our help center.
Acceptable refund requests must meet both criteria below:
Requests should be made within 7 days of payment.
The user has not used the service since the payment.
Once processed, a refund will be issued for partial amounts that deduct payment processing fees. If the user has requested a refund of a prepaid yearly contract, the refund amount will also deduct the amount of regular monthly subscription plan fees for the duration of service usage.
Example:
Refund request of an annual prepaid contract for Pro membership
(* Assuming 3% is the processing fee.)
(* Assuming the user has used 2 months of the service.)Price of a prepaid annual payment: $431.88
Regular monthly price for Pro: $39.99
$48 cheaper than paying the regular price for 12 months
Processing fee: $12.96
Refund amount: $431.88 - $12.96 - ($39.99 * 2) = $338.94
Please refer to our Terms of Use for our policies.