🔶FAQ | Help Center

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🔶FAQ

🔶FAQ

30 articles

🔶 Plan Policy

I would like to cancel my plan. (I don’t want automatic payment any longer.)

I’ve clicked on the Cancel Subscription button. Why am I not getting a refund?

I would like to get a refund of the paid plan.

🔶 plan

Which plan should I use?

I would like to the service just once. Is there any individual customized plan?

Is there a separate custom plan?

What is the difference between monthly download time and virtual human download time?

Can multiple people use 1 ID?

🔶 Usage/Application Scope

Do I need to credit the source even with a paid plan?

Is there a scope that limits the use of created voice?

Can I continue to use the contents even after I unsubscribe from the plan?

Can I edit (or modulate) the downloaded voice?

🔶 service for free

Can I use the service for free?

How do I credit the source?

Can I use the service for free for contests?

🔶 Payment

Can change the payment card?

🔶 Animation characters

Can I apply secondary processing to the animation characters?

Can I use just the animation character images?

🔶 Download time

Does download time expire? Does remaining time carry over to the next month?

I would like to add more time. (Basic, Pro)

I would like to add time/number of members. (Business)

Download time was deducted more than once.

🔶 Editor

Customize the style of your subtitles.

Do you provide sound effects (laughter, onomatopoeia)?

Can I upload background music?

What is the music that says Typecast in the audio preview?

The download is complete, but I don’t see the file.

I would like to adjust the volume of the downloaded file.

I would like to apply detailed audio settings (pause, style, speed) to multiple sentences.

🔶 Membership information

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